FAQ

Welcome to Ariat Shop’s FAQ page! We’re dedicated to providing you with authentic Western and work footwear and accessories that blend craftsmanship with modern reliability. Based on our commitment to quality and your adventurous lifestyle, we’ve compiled answers to common questions below. If you need further assistance, our customer service team is here to help—just reach out!

Product Questions

What types of products do you offer?

We specialize in a wide range of Western and work-inspired items, including:

• Footwear: Western Boots, Work Boots & Shoes, Casual Shoes, Sandals & Flip Flops, and Ankle Boots & Shorties.
• Clothing: Jeans & Pants, Tops & Shirts, Shorts, Outerwear, and Hats.
• Accessories: Belts & Buckles, Bolo Ties, Jewelry, Bandanas, Socks, and Fragrances.

Our products are designed for durability, comfort, and authentic Western style, perfect for everyday wear or tough conditions.

How do I ensure I’m choosing the right size?

We recommend referring to our detailed size guides available on each product page. If you’re unsure, feel free to contact us at [email protected] for personalized advice based on your needs.

Shipping & Delivery

What shipping options do you offer?

We provide two reliable shipping methods to suit your needs:

• Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 business days after shipment, with processing in 1-2 business days. Ideal for faster, trackable delivery.
• Free Shipping: Available for orders of $50 or more, using EMS. Delivery takes 15-25 business days after shipment, with the same processing time of 1-2 business days. Perfect for budget-conscious shoppers who plan ahead.

Note: We ship globally, except to some Asian countries and remote locations. Delivery times are estimates and may vary due to customs or destination factors.

How can I track my order?

Once your order ships, we’ll send a confirmation email with tracking information. This allows you to monitor your package’s journey from our location in Oklahoma City to your doorstep.

Do you ship internationally?

Yes, we ship worldwide! However, we cannot deliver to certain Asian countries and remote areas. If you have questions about your location, contact us for clarification.

Returns & Exchanges

What is your return policy?

We stand behind the quality of our products. If you’re not satisfied, you may return items within 15 days of receipt. Please ensure items are in original condition. For details on initiating a return, email us at [email protected].

Are there any items that cannot be returned?

All products must be unused and in their original packaging to qualify for returns. For hygiene reasons, items like socks or fragrances may have restrictions—check our full policy at the time of purchase.

Payment Methods

What payment options do you accept?

To make your shopping seamless, we accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure, reflecting our commitment to your trust and safety.

Account & Order Management

How do I update my account information?

You can manage your account details by logging into our website. If you encounter issues, contact our support team for assistance.

What should I do if I have a problem with my order?

If there’s an issue with your order, such as missing items or delays, email us at [email protected] with your order number. We’ll resolve it promptly, honoring our Western values of honesty and care.

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